Product arrived misprinted, damaged or defective? Request for a replacement, refund by clicking on the button.
Returns and Refunds
The following provisions shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Produced on demand
Our physical products are produced on demand to the customers’s specifications in regards to size, colour, print design andother factors that may or may not be listed on the website. We do this as this is a more sustainable approach in comparison to mass production and fast fashion that throw away unused goods after each season. We do not refund orders for buyer’s remorse or offer size or product exchanges. If you still decide to return your product nonetheless, it will either be recycled or donated to charity.
This means that for EU buyers, the following law/rights apply.
- According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
Doo-not/doo-not.com (Doo-not Studios) does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of in either an eco-friendly or simply recyclable manner.
Damaged & mislabeled items
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date with clear pictures so we can properly investigate. Claims deemed an error on our part are covered at our expense.
Please submit a problem report on our returns and refunds page.
*DISCLAIMER: The official return addresses should only be used after you have contacted us via formal form submition found on our ”returns and refunds page”. If you send the package back without contacting us first, your return or refund might not be processed correctly.
- Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
- Packages fulfilled by our partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
- Packages fulfilled by our partner facility in Canada are returned to: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
If you claim your package wasn’t delivered but the tracking states it was
If the package was marked as delivered by the carrier, but you have reported that you have not received your package or anything, please check thuroughly with your local delivery services and your own address.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
This is why you, the buyer, and Doo-not (Doo-not Studios), receive a tracking code so that all parties can properly track their order in regards to the products delivery time, location and trajectory.
We always put emphasis that the buyers of our products to make sure that they enter the right address, if the wrong address has been entered, Doo-not will not cover the cost of reshipping or refunding the order or another product.
If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Wrong address but package was returned to us
If you filled in the wrong address and the package finds its way back to us or our suppliers, your product/s can (not guaranteed) be reshipped to you for free if the reshipment costs for your whole order is €10 or lower if you so choose to. However we only do this when we decide to do so and no rights can be derived from this section. You hereby also agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund). With that said we will try our best to keep you happy, as anyone can make mistakes sometimes.